Frequently Asked Questions about Remote Assistance
How can you help me troubleshoot computer problems without coming to my home, or me bringing my computer to you?
Easy. We can do everything over the Internet and phone using our secure, remote log-in technology. We are able to access your computer directly, with your permission of course, and fix the problem right before your eyes. It’s fast and secure, and you don’t need to do anything. We take care of solving the problem for you.
Is your remote computer repair service secure and confidential?
My computer has spyware AGAIN. Why is this happening to me and how can I protect myself?
Stop clicking on random links in emails and on webpages. Have an end in mind and be conscious when you’re websurfing. Everyone has a head cold from time to time, but when you’re getting the flu 4 times a year, there may be a better way to keep yourself healthy.
Use a good anti-spyware program like MalwareBytes. Use a good Antivirus like Avast, ESET, or AVG and KEEP THEM UPDATED! Keep Windows updated with its regular security updates. That’s about it.
Don’t depend on the software to perform magic. Make sure you abide by rule #1 : Be conscious of what you click on while surfing.
Do you offer on-site service?
Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.
Everybody uses Microsoft Office.