Remote Assistance (over the Web) using GoToAssist
If you can connect to the internet you can avoid the bench fee and we can work on your system securely over the internet via the GoToAssist program by Citrix (an internet leader in secure corporate remote applications.)
GoToAssist Express Remote Support Made Easy™
Citrix® GoToAssist® Express™ enhances productivity by enabling individuals and small businesses to provide instant, Web-based technical support to their customers. Immediately solve your customers’ technical problems by viewing and controlling their computers remotely, saving precious time and cutting travel-related expenses.
GoToAssist Express delivers affordable remote-support functionality with easy-to-use features, strong security and a fast ROI. Plus, it downloads on demand so you can provide support to anyone, anywhere, without having to pre-install the software.
Key benefits:
• Increase customer satisfaction by providing immediate support.
• Reduce time and money spent on traveling to and from customer offices.
• Provide service even when your customers are away from their computers.
• Support both PC and Mac users from one computer.
• Easy setup and fast connection speeds get you in and out of sessions quickly.
• IT consultants: Use GoToAssist Express to support more clients online.
• Software companies: Provide more efficient and cost-effective customer service.
• IT managers: Perform remote administration and streamline internal support tasks.
• Accounting technology professionals: Implement software and support clients all year.
• Computer gurus: Quickly provide tech support to friends and family members.
Security
GoToAssist Express users can rest assured that their data is secure. Screen sharing and remote control of customer computers is 100 percent permission-based, and data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption.
…for more information you can take a look at the GoToAssist Website Here.
Remote Assistance (click here for details) is Available Nationwide – whether you’re sitting in your home on in a hotel room on the road.
On Site (click here for details) and Pickup/Delivery Service (click here for details) Areas Include: Philadelphia, PA, Philadelphia, Northwest Philadelphia, Chestnut Hill Roxborough, Cedarbrook/Stenton, East Mount Airy, Flourtown, Wyndmoor, North Philadelphia, Parkland and Mount Airy (click here to see a map)
Tags: Networking, performance, Remote Assistance, security
